We do everything in our power to ensure that our flower pots are delivered safely to your garden center. This begins with sourcing our pots from a handful of factories that we know are capable of meeting our quality control standards, and extends through our choices of shipping partners who have proven that they will take the care necessary to ensure that your planters arrive ready for display on your shelves. We are constantly exploring packing techniques and materials, and our operations team are held to a rigorous standard of packing processes and protocols.
We take these steps because we understand that our value to you is that we can help you to grow your pottery profits.
In spite of these efforts, we do sell a breakable commodity, and sometimes bad things happen to our clay flower pots and birdbaths once they leave our loading dock.
Returns and Breakage Claims:
- No merchandise may be returned
- Credits or refunds may be issued for merchandise determined to be broken or defective
- Per trucking company requirements, breakage MUST be noted on the proof of delivery documentation in order to have a claim honored
- It is the customer’s responsibility to note any breakage and any suspected concealed damage on the delivery documentation
- All breakage should be reported to Ceramo within 3 business days of taking receipt of shipment and must be noted on proof of delivery receipt.
- Photos are critical to the claim process - please document the condition of any broken pots and planters as thoroughly as possible.
- Please download our credit request form to itemize your breakage credit request.
- Many of our products are hand-crafted to one degree or another, and in many ways, every piece that we sell is unique. Slight variations in size, weight, color or decoration are to be expected, and add an element of character to each and every item.
- Small cracks may sometimes appear on the bottom of our outdoor pieces. These cracks are a result of the traditional firing methods used to produce the pots, and are not considered a defect, as they in no way impact the structural integrity of the items.